Overview
In OneIQ, all collected data is organized into IT Environments (ITEs) and shared through Workspaces.
These two parts work together to maintain clear and secure ownership, access, and collaboration.
What is an IT Environment (ITE)?
An IT Environment (ITE) is a OneIQ construct that represents the real-world infrastructure. It defines what systems are being monitored and acts as the secure container where OneIQ Pulse stores the data.
Think of it like your private data space in OneIQ.
Key points:
Each ITE is created and owned by the customer or IT professional responsible for managing the systems.
It displays data collected from data centers, cloud accounts, and container platforms.
It holds a read-only copy of that data — OneIQ never changes your systems.
The data is encrypted, isolated, and private until you choose to share it.
By default, each ITE shows a rolling 7-day view of data (inventory, performance, and configuration).
Supported systems include:
VMware, Hyper-V, Nutanix, Azure Local, Azure, AWS, GCP, Kubernetes, Red Hat OpenShift, Windows, and Linux.
What is a Workspace?
A Workspace is the secure place where ITE data can be shared with others, such as trusted advisors, consultants, or partners, for review or analysis.
How it works:
When an ITE is connected to a Workspace, OneIQ creates a snapshot of the ITE data, also referred to as a Shared Observability Window
That snapshot (set to 7 days by default) is visible only to members of the Workspace.
The customer can disconnect and reconnect the ITE to the workspace at any time to remove or update data.
Privacy and control:
The ITE always remains under the customer’s control.
Advisors can view data in the Workspace.
Data scrambling can conceal sensitive details, such as IP addresses or hostnames, from the workspace; however, they will still be visible in their unscrambled state in the user's IT Environment view.
In short:
The Workspace is where collaboration happens. It’s managed by an advisor or partner, but only shows what the customer chooses to share.
How ITEs and Workspaces Work Together
The advisor or partner creates a Workspace for collaboration.
This sets up the secure area where shared data will appear.
The platform owner creates an IT Environment (ITE) to collect and store their data from their systems.
The platform owner connects the ITE to the Workspace, securely sharing a snapshot of the data with the advisor or partner.
The advisor views and analyzes the shared data within the Workspace.
The platform owner can disconnect the ITE at any time, instantly removing access to the shared data.
This process ensures full ownership of data, privacy, and transparency at every step.
Licensing
Licensing is applied at the workspace level. If a user with a premium or sponsored license joins a workspace, all members of that workspace automatically gain access to the same premium features.
If no members have a premium or sponsored license, the workspace reverts to the default Free Tier, which provides a 7-day view of data.
Previously, some partner companies of OEMs were manually assigned sponsored licenses; however, this has now changed — licensing is now fully determined by workspace membership.
Free Tier:
Each ITE shows a rolling 7-day view.
Any Workspace connected to that ITE gets a fixed 7-day snapshot.
Premium or Sponsored Tier:
Extends the snapshot to 30 days or more.
Adds features for planning, forecasting, and cost analysis.
A Workspace automatically inherits the highest license level of any member.
Example Scenario
A company sets up an IT Environment in OneIQ to monitor its VMware cluster and AWS account.
The ITE shows a rolling 7-day view of their data.
To collaborate, a trusted advisor creates a Workspace.
The company connects its ITE to that Workspace, sharing a 7-day snapshot for the advisor to review.
When the snapshot expires, the company detaches and reattaches the ITE to refresh the data.
If a premium-licensed advisor joins, both the Workspace and connected ITE automatically gain extended history and premium analytics for the duration of their membership.
In short:
The ITE is where your data lives — private and owned by you.
The Workspace is where you share that data securely with others.
Licensing determines the duration for which data can be viewed and which features are accessible.