If connectivity issues occur between OneIQ Pulse and a Microsoft Windows endpoint, the following error is displayed upon clicking the Details button:

There are several potential causes of the Failed to connect to the WMI service error.

  • WMI is not enabled

  • Remote Registry is not enabled. 

Examples of the error: 

  • Unexpected error occurred when accessing Windows endpoint. Failed to connect to the WMI service. Ensure that WMI remote access is enabled and allowed through the firewall.

  • Failed to connect to the WMI service.

  • Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

Troubleshooting

  1. On the Microsoft Windows endpoint, click on Start > Run > Type "services.msc"

  2. In the Services window that opens, search for the following entry in the right pane:" Remote Registry"

  3. Confirm that the service is running.

  4. Ensure that WMI remote access is enabled and allowed through the firewall.

If the above-mentioned measures do not help, you can isolate the WMI remote connection issue by downloading and running the PowerShell script. You can obtain the PowerShell script by contacting OneIQ Support.

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