If connectivity issues occur between OneIQ Pulse and a Microsoft Windows endpoint, the following error is displayed upon clicking the Details button:
There are several potential causes of the Failed to connect to the WMI service error.
WMI is not enabled
Remote Registry is not enabled.
Examples of the error:
Unexpected error occurred when accessing Windows endpoint. Failed to connect to the WMI service. Ensure that WMI remote access is enabled and allowed through the firewall.
Failed to connect to the WMI service.
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Troubleshooting
Try changing credentials from the fully qualified domain name to a shortened domain name. For example, from company.com/username to company/username
On the Microsoft Windows endpoint, click on Start > Run > Type "services.msc"
In the Services window that opens, search for the following entry in the right pane:" Remote Registry"
Confirm that the service is running.
Ensure that WMI remote access is enabled and allowed through the firewall.
If the above-mentioned measures do not help, you can isolate the WMI remote connection issue by downloading and running the PowerShell script. You can obtain the PowerShell script by contacting OneIQ Support.