If you see the OneIQ portal stuck in a loading state after signing in, it may be due to proxy settings.  OneIQ uses websockets to provide real time data to the browser, which may be blocked when using a proxy.

This may be the issue If you run into a scenario where you see the login screen and can sign in, but the portal won't load and the screen will be stuck in a loading state: 

A clue to whether or not your issue is due to connection issues related to a proxy is if the following error is seen in your browser console:

Failed to start the transport 'WebSockets'
Websocket connection to ... failed: Error during WebSocket handshake: Unexpected response code: 200

In this case the browser proxy settings should be verified.  This can be done by following the steps outlined below:

  1. Press the Windows key + R to open the Run command box.

  2. Type inetcpl.cpl and press Enter.

3. Click on the "Connections" tab and select "LAN settings"

4. Verify that only Automatically detect setttings is checked: 

If the settings are different from what you see here, your proxy may be the cause of your connection issues with OneIQ. 

To resolve this issue, you can try signing into OneIQ portal on a different browser that does not use a proxy.

In case you cannot get access outside of your corporate network without a proxy, you can use a different machine, or contact your security team and ask them to allow outbound and inbound traffic on port 443 to *oneiq.com.

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