Support Hours
Support is provided Monday to Friday during the following hours:
New York (EST): 9:00 am – 9:00 pm
San Francisco (PST): 6:00 am - 6:00 pm
GMT: 6:00 am - 23:59 pm
Response Times
Response times are based on the following priorities:
High
2 hours
Service is unavailable or unusable in its current state, and no workaround exists.
Medium
8 hours
Service experiencing major functionality or performance degradation(s).
Low
48 hours
Enhancement requests, non-critical issues, and general inquiries.
Contact Support
Log in to the OneIQ Portal and use Intercom.
