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December 31, 2023
Data Collection
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OneIQ Pulse flagged by antivirus software (false positives)
OneIQ Pulse flagged by antivirus software (false positives)

Learn how to install OneIQ Pulse data connector flagged by antivirus software products

Alpha Team avatar
Written by Alpha Team
Updated over a week ago

Overview

Antivirus and security products may 

  • Misclassify the OneIQ Pulse data connector as riskware, a virus or a Trojan. These reports should be treated as false positives.

  • Prevent installation or execution of the data connectors because corresponding files are automatically deleted or quarantined. 

Companies such as Symantec use fingerprint databases and employ aggressive heuristics, which may classify software packages as suspicious if they are not observed frequently enough.

The OneIQ Pulse installer embeds unique engagement information preventing installation files from having stable fingerprints. Data collection also requires the use of networking capabilities and this may trigger additional heuristics.

Each data connector is digitally signed to prevent tampering. If a digital signature is intact you can override antivirus results and proceed with the installation. You may also report false positives to the antivirus company.

Here is a list of common antivirus products with links to whitelist installation files:

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