Skip to main content
All CollectionsDecember 31, 2023Data CollectionTroubleshooting data collection
Troubleshooting "Service Connection Failed" error
Troubleshooting "Service Connection Failed" error

Learn how to fix the "Service Connection Failed" error when using Internet Proxy

Alpha Team avatar
Written by Alpha Team
Updated over 4 months ago

Prerequisites

You must have administrator access on the Windows Server where OneIQ Pulse is installed.

Overview

The error message "Service Connection Failed" indicates that a connection to a OneIQ Pulse service has failed. Depending on the specific service or application involved, this error can occur in various contexts and for different reasons.

Symptom

The error below is observed upon opening the OneIQ Pulse console on the server utilizing an Internet Proxy.


Solution

  1. Open the Server Manager Dashboard.

  2. Click on Local Server on the left pane.

  3. In the Properties area, next to IE Enhanced Security Configuration, click on On.

  4. In the Internet Explorer Enhanced Security Configuration box, under Administrators, select Off to disable the IE ESC for administrators, and under Users, select Off to disable the IE ESC for users. Click OK.

  5. Open Internet Explorer.

  6. Click on the gear icon in the upper right corner and select Internet Options.

  7. Go to the Connections tab and click on LAN settings.

  8. In the Local Area Network (LAN) Settings window, uncheck the box next to Automatically detect settings and Use a proxy server for your LAN1.

  9. Check the box next to Bypass proxy server for local addresses.
    ​

  10. Click OK to close the Local Area Network (LAN) Settings window.

  11. Click OK again to close the Internet Options window.

You can find more information in the Configure proxy server settings in Windows article.

Did this answer your question?