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All CollectionsDecember 31, 2023Data CollectionTroubleshooting data collection
Not enough disk space on the machine hosting OneIQ Pulse
Not enough disk space on the machine hosting OneIQ Pulse

Learn how to add disk space using VMware vSphere® Client or using junctions in Microsoft Windows

Alpha Team avatar
Written by Alpha Team
Updated over 5 months ago

Prerequisites

You must have access to Windows Server where OneIQ Pulse is installed.

Overview 

OneIQ Pulse stores data in the following temporary folder:  
​ C:\Windows\ServiceProfiles\NetworkService\AppData\Local\OneIQ\OneIQ Pulse

If the system (C:) drive runs out of disk space, OneIQ Pulse will not be able to synchronize snapshots with the OneIQ Portal and may cease to function properly. To address this issue, it is possible to either:

  1. Extend the VMDK file hosting the system drive if OneIQ Pulse runs inside a VMware virtual machine or 

  2. Create an NTFS junction (reparse point) to a different volume with more space.

Troubleshooting

VMware VM hosting OneIQ Pulse

  1. Shut down the virtual machine running OneIQ Pulse

  2. Extend the VMDK file hosting the system drive. Please see the Increasing the size of a virtual disk article from VMware for more information. 

  3. Power on the virtual machine 

The non-VMware machine hosting OneIQ Pulse

  1. Delete existing folder  C:\Windows\ServiceProfiles\NetworkService\AppData\Local\OneIQ\OneIQ Pulse

  2. Open command line: cmd

  3. Navigate to the new volume with additional disk space. Example: cd E:\

  4. Create the folder that will be used to store OneIQ Pulse temporary files. Example: mkdir OneIQ-Temp

  5. Run E:\>mklink /J "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\OneIQ\OneIQ Pulse" OneIQ-Temp

  6. Confirm the junction point is functioning by opening a command prompt and navigating to the newly created temp folder location. Example: cd "C:\Windows\ServiceProfiles\NetworkService\AppData\Local\OneIQ\OneIQ Pulse". Run the dir command and confirm the line bytes free at the end correspond to the new volume.

Disk Space Requirements 

OneIQ Pulse has the free disk space requirements that can be found in the Sizing Guidelines section of the OneIQ Pulse for Datacenter article.

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