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December 31, 2023
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Troubleshooting the "m_safeCertContext is in invalid handle" error
Troubleshooting the "m_safeCertContext is in invalid handle" error

Learn how to troubleshoot connectivity between OneIQ Pulse and OneIQ Portal

Alpha Team avatar
Written by Alpha Team
Updated over a week ago

Prerequisites

You must have access to Windows Server where OneIQ Pulse is installed.

Overview

The "m_safeCertContext is an invalid handle" error typically occurs when working with security certificates in a Windows environment. This error message indicates that a security certificate context (referred to as "m_safeCertContext" in the error message) is being treated as an invalid or corrupted handle.
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A "handle" is a reference or identifier used to manage and manipulate resources or objects, such as files, memory, or security certificates. When you encounter this error, it suggests that the code is attempting to use a security certificate context that is not valid or has been corrupted in some way. This could happen for various reasons, including:

  1. Running OneIQ Pulse connector on unsupported OS. For a list of supported OSes see the System Requirements section of the OneIQ Pulse for Datacenter article.

  2. Using Internet Proxy in OneIQ Pulse settings

  3. Interception of outgoing traffic to *.oneiq.com (see below)

How to Verify and Resolve Certificate Interception for OneIQ Portal

Certificate interception, also known as SSL/TLS interception, is a security mechanism employed by some organizations to monitor and inspect encrypted network traffic. However, it can sometimes cause issues when accessing websites or services. If you suspect that outgoing traffic to *.oneiq.com is being intercepted and want to verify it, follow the steps below to check the certificate details and, if necessary, disable interception.

Steps to Verify and Resolve Certificate Interception

  1. Open OneIQ Portal: Open a web browser on the machine where OneIQ Pulse is running and navigate to the OneIQ Portal by entering the URL: https://my.oneiq.com

  2. Check Certificate Details:

    • Click on the padlock icon or "Secure" label in the browser's address bar to view the certificate details. This step may vary depending on your browser.

  3. Inspect Common Name (CN):

    • Look for the "Common Name" (CN) field in the certificate details.

    • If the CN is issued by a non-standard entity (e.g., sub-ca-palo-alto), it indicates that traffic interception may be in place.

  4. Consult with the Security Team:

    • If you find that the CN is issued by a non-standard entity, it's essential to consult with your organization's security team.

    • Share your findings with them and discuss the possibility of disabling traffic interception for *.oneiq.com.

  5. Resolution:

    • Based on the guidance from your security team, take the necessary steps to disable interception for OneIQ traffic. This process will typically involve adjustments to your organization's security infrastructure.

  6. Revisit OneIQ Portal:

    • After making any changes, revisit the OneIQ Portal to ensure that the certificate details no longer indicate interception by a non-standard entity.

By following these steps, you can verify whether outgoing traffic to *.oneiq.com is intercepted and take the appropriate actions to resolve any interception-related issues. It's crucial to work closely with your organization's security team to ensure the security and integrity of your network traffic while accessing OneIQ Portal.

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