OneIQ

Options for using OneIQ when the customer environment has no internet connectivity

Using OneIQ in Dark-Site or Air-Gapped Environments

Learn about OneIQ support hours and SLA for customers and partners with a premium subscription.

Contacting Support

Understanding what a Compute Unit is and where it's used.

What is a Compute Unit (CU) in OneIQ

Understanding OneIQ Pulse: Prerequisites and Technical Details

OneIQ Pulse for Datacenter Prerequisites

Learn how to configure proxy in OneIQ Pulse

OneIQ Pulse with a Proxy

Learn how to change data visibility settings and apply restrictions inside a workspace

Change IT Environment Data Collection Policy

Uninstalling OneIQ Pulse

This article provides troubleshooting steps for resolving common connection issues between OneIQ Pulse and the OneIQ portal.

Troubleshooting Missing Data and Connection Issues

Understanding IT Environment and Workspace Statuses

OneIQ Supported Platforms

Overview of OneIQ storage metrics and their meaning.

Understanding Storage Metrics in OneIQ

Understanding why CPU Utilization might show greater than 100%

CPU Utilization is showing more than 100%

Sponsored features now activate when a verified sponsor member joins a workspace.

Sponsorship and Licensing Model Update

Learn how to export table data in OneIQ Portal

Exporting data in Microsoft Excel and CSV  format

Learn how to troubleshoot connectivity between OneIQ Pulse and OneIQ Portal

Troubleshooting the "m_safeCertContext is in invalid handle" error in OneIQ Pulse

Learn how to collect data from multiple sites and when to deploy one or multiple instances of the OneIQ Pulse.

Multi-site Data Collection

How to connect and troubleshoot NetApp connections

Connecting to NetApp

Learn how to add disk space using VMware vSphere® Client or using junctions in Microsoft Windows

Not enough disk space on the machine hosting OneIQ Pulse

Troubleshoot SSL/TLS channel issues on Windows Server 2012 R2

Troubleshooting "Cannot create SSL/TLS secure channel" error.

Learn how to troubleshoot local time being out of sync between OneIQ Pulse and VMware® endpoints.

Troubleshooting "Clock skew is detected between the OneIQ Pulse clock and remote clock" error.

Learn how to troubleshoot issue with VMware vCenter being recognized as VMware ESXi host

Troubleshooting "ESXi server with address is managed by VMware vCenter and cannot be monitored directly" error

Learn how to troubleshoot WMI connectivity issues for Windows Endpoints

Troubleshooting "Failed to connect to the WMI service" error

Learn how to discover non-default SDK port for VMware vCenter and VMware ESXi Hosts.

Troubleshooting "Failed to connect to VMware management API" error

Learn how to troubleshoot failed Linux collection

Troubleshooting "Failed to elevate using sudo or sudo is not available" error

Learn how to troubleshoot connectivity between OneIQ Pulse and VMware® endpoints.

Troubleshooting "No such host is known" error

Learn how to fix the "Service Connection Failed" error when using Internet Proxy

Troubleshooting "Service Connection Failed" error

Learn how to troubleshoot failed Hyper-V collection

Troubleshooting "The client cannot connect to the destination specified in the request" error

How to fix the "The native library does not have all required functions" error when running OneIQ Pulse on Microsoft Windows Server 2012 R2

Troubleshooting "The native library does not have all required functions" error

Learn about memory maximum limits when designing a solution

Troubleshooting "Total workload memory requirements exceed the maximum supported" error

Learn how to troubleshoot connectivity and proxy-related issues

Troubleshooting OneIQ Portal not loading after signing in.

Learn how to troubleshooting OneIQ Pulse installation issue

Troubleshooting OneIQ Pulse Deputy failed to start

Frozen Workspaces

Why OneIQ does not show a daily write change rate and why write counts are not true change rates.

Daily Write Change Rate in OneIQ

How SSO works in OneIQ, how to request setup, and what changes when SSO is enabled

OneIQ Portal Login and SSO Setup

Learn how to troubleshoot issues with logging in or accessing the OneIQ site

Login to the OneIQ site hangs with a spinning circle

Learn how to verify if your VMware user account has read-only and propagate permissions

Troubleshooting VMware Account Permissions Errors

Understanding the difference between front-end IOPS vs back-end IOPS

Can OneIQ display external SAN IOPS and utilization metrics?

What OneIQ's VMware CPU metrics mean (Ready, Wait, Demand, Co-stop and more), how they map to the equivalent vSphere/esxtop counters, and how to interpret them.

Understanding VMware CPU Metrics in OneIQ

Phi Team

Support Kappa

Omega Team

Support and KBs 

Learn how to troubleshoot Frozen IT Environments

Troubleshooting Frozen IT Environments

Learn how to troubleshoot data collection

Troubleshooting data collection

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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